Shade will not move
Confirm power or batteries, check the selected remote channel and make sure the treatment is free of obstructions.
Customer support center
Help for the life
of your treatment.
Find quick checks, care guidance, warranty support and trusted manufacturer resources. For installed-product service, ShadesPlus remains your first call.
Warranty & service
Start with ShadesPlus.
Warranty coverage varies by treatment, component and manufacturer. We’ll identify your product, review the original order and coordinate the correct service path.
- Your name and installation address
- Approximate installation date or invoice
- Product location and description of the issue
- Clear photos or a short video, when possible
Troubleshooting
Begin with a safe, simple check.
If a treatment resists, binds, frays or makes an unusual sound, stop operating it and contact us. Do not disassemble installed hardware or motorized components.
Shade is uneven
Stop operating the shade and do not pull or force it. Take a photo and contact ShadesPlus so we can protect the fabric and mechanism.
Blind or shutter binds
Check for objects between slats or louvers. Operate gently; resistance can indicate alignment or hardware that needs service.
Drapery does not traverse
Confirm the track is clear and fabric is not caught on furniture. Avoid forcing carriers or pulling directly on the panels.
Downloadable troubleshooting library Coming soon
How-to videos
Operation and motorization help.
ShadesPlus video resources will be added here. Contact us before resetting or reprogramming a motor.
VideoMotorized shade operationComing soon
VideoShade not respondingComing soon
VideoCare and everyday useComing soon
Downloads & guides
Keep the right instructions on hand.
Use the product-specific documentation supplied with your order whenever available. For a replacement copy, send us your invoice or treatment details.
DocumentationMotorization manuals & guidesComing soon
DownloadsTroubleshooting PDFsComing soon
Your projectRequest product-specific documents→Care & cleaning
Protect the finish.
Routine care
Dust gently with a clean microfiber duster. Vacuum fabric treatments only with a clean brush attachment on low suction.
Spot cleaning
Test in an inconspicuous area first. Avoid saturating fabrics, harsh cleaners, abrasives, bleach and strong solvents.
Wood & shutters
Use a dry or barely damp soft cloth, then dry immediately. Do not allow moisture to collect around hinges or finishes.
When to call
Contact us before deep cleaning blackout fabrics, specialty weaves, drapery, motorized shades or custom-printed materials.
Motorization help
Pause before you reset.
A factory reset can erase limits, channels, groups and smart-home settings. Start with power, batteries and the selected channel; then call or text us before changing programming.
Text ShadesPlusRemote-help guide coming soon